This article offers all the information required to better understand and utilize Matrix Servers fax mechanism, including the sending of fax messages as attachments to emails, process better known as email2fax.
How Is a Fax Message Sent
The email2fax feature allows clients to send fax messages by attaching the fax content as a .pdf, .jpg or .tiff file to an email message that is sent to a special faxing email address on the server. The process consists in the following steps:
- After receiving the fax message as attachment to an email, the server asks the sender for approval.
- When confirmed, it converts the attachment into a suitable fax format and sends it to the number(s) specified in the email subject.
The sender's address is used by the system to verify the destination extension for the email-generated fax. In order to be able to send faxes through the EFAX (email2fax) feature, the sender's email must be added to one of the extensions in the system (for more details, open up a support ticket enabling EFAX (email2fax) authorization). Only one extension can send faxes to that sender, so you cannot add the sender's email address on several extensions.
How to Send a EFax Email
To send a fax email, you need to create an email containing the following mandatory elements:
- To: - The email address configured on the server to accept fax emails (e.g.:
fax@example_server.com). Support will notify you which email to send fax to. - Subject: - The subject line is used by the system to determine the numbers you wish to send the fax to. This line can only contain the destination fax number (e.g. 5145551212) or several fax numbers separated by blanks (e.g.:
5145551212 4505551212 4385551212). - The email body - You need to leave this field empty.
- Attachments - The actual fax content is taken from the attachment by the system. There are three types of supported attachments:
JPEG,PDF, andTIFF. If an unsupported file is attached, the system will fail to send the fax.
If you want the best results with the PDF files, then you need to create them using embedded fonts.
Should you need additional help in setting up your initial email2fax, open a support ticket in the client portal and one of our support administartors will be glad to assist you.
