Advantages of Upgrading from Legacy Phone System

In the world of business, the cloud phone system is the new black. Every distributed system requires upgrading to be able to leverage the latest technology at some point in time. It is no secret that a well planned migration to a more modern version of a phone system can improve business operations significantly by providing a flexible production platform. The following are some of the advantages of upgrading from legacy phone system:

Advanced Features

Good customer service and automatic upgrades are some of the main reasons of using hosted phone systems. What this means for a business is that they can carry out regular updates without having to stop their day-to-day operations. Hosted PBX service provides also offer around the clock, customer support to provide their customers with whatever they need to know. Additionally, a Cloud phone system offers all of these services and more for no additional cost.

Users also get access to services such as, call waiting, holding, forwarding and voice mail, along with other more advanced options like, voice mail to email transfers, tracking and reporting of calls, dialing by name directories and more, which are all valuable services for businesses to have.

Advantage of Being Off-Premise

The most obvious reason why a cloud phone system is preferred to the legacy system is because the only thing that truly exists on-site is the phones that are being used, while all other related infrastructure is housed at another location. This is an advantage in itself because it makes it easier for office staff to learn. A business does not need to worry about training their employees to use the advanced technology. The only thing that office staff need to learn is how to make and receive phone calls and do other simple operations. But if that’s not your style, there are many hosted PBX service providers who offer training as well.


While the installation and operation of a legacy phone system will mean that a company will have to incur some significant capital costs, off-premise hosted PBX systems are considered cheaper when it comes to its installation, with operational costs which are also more predictable than a legacy phone system. The best part of having a cloud phone system is that users get to pay a fixed monthly charge without having to deal with any hidden costs. With lower rates and advanced services, a hosted PBX system removes the guess work when it comes to budgeting a company’s expenses.


Hosted PBX systems are specially designed to include maintenance, which means that when a legacy phone system breaks down, it leads to an enormous headache for a company. That’s not the case when using a hosted system, which usually contains multiple points of redundancy, meaning in a situation of a breakdown there are backup technologies in place to ensure a streamlined service at all times. This gives a business owner one less thing to bother about so that they can focus their attention on their business.

Ending Note

Today’s highly competitive business environment requires companies to turn to automated solutions in order to increase productivity and profitability. Replacing an outdated and obsolete phone system with a new hosted PBX means that you get a tighter control on existing business processes.