Matrix Servers Professional Services can help you optimize your investment, whether you’re brand new to us or a long-time customer. Through our portfolio of services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting, Matrix Servers Professional Services enables you to reduce infrastructure costs while establishing a framework to drive employee efficiency and accelerate business performance.
Professional Services engagements are ideal for businesses with multiple locations, complex network infrastructures, limited in-house IT resources, or require minimized business disruption. Our Professional Services consultants are experts in the communications industry, with deep cloud technology-domain knowledge. They are adept at proposing breakthrough recommendations most applicable to your situation. Consultants can travel to your location and remain on site for the duration of your Professional Services engagement.
Launch your new Matrix Servers system to your company with no worries and no downtime to your IT organization. A Professional Services consultant will visit you on site and provide end-to-end project management until you successfully deploy the system.
Professional Services consultants work closely with your team to formulate a personalized design and plan to ensure you have the latest communications technology while leveraging existing investments to keep costs down. Our certified experts provide hands-on deployment assistance and training to ensure business continuity.
- Pre-deployment consultations to understand your unique environment.
- Network readiness assessment to identify your implementation requirements.
- Personalized implementation and deployment plans designed specifically for your business needs.
- Hands-on training for administrators and users to ensure smooth onboarding.
Your business depends on an efficient and sustainable business communications system. Matrix Servers provides extensive support to ensure your Hosted PBX service is evolving with you, and your communications system is leveraging the best practices that drive business success.
Engage with our designated team of cloud-domain experts for proactive network monitoring, premium technical support, delegated administrative maintenance, and more.
- Assigned Technical Account Manager and Customer Success Manager professionals for each account to resolve account or technical issues.
- Expedited technical support with heightened escalation process for timely resolutions.
- Proactive case management, network monitoring, and notifications keep you on top of every issue.
- Quarterly best practice recommendations to minimize phone downtime, business inefficiency, and improve IT performance.
Matrix Servers Professional Services is an ongoing resource you can utilize at any point as a Matrix customer, especially when your company is going through a major change. Our strategic and technical consultants will work closely with you to accelerate ROI and deliver an improved customer experience.
Contact us when your core business mission changes, when you plan to expand or pull back your business significantly, after an acquisition or merger, or when you’ve had an extensive organizational overhaul. Professional Services can work with you to assess your current situation and design a communications strategy to serve your new goals.
We offer extensive planning and design services to ensure your Matrix Servers service is evolving with you, including in-depth network mapping or remapping, comprehensive discovery and assessments based on your updated business requirements, and detailed reviews of your call routing processes as they map to your front office needs.
As you enter the intense new world of integrated applications, you can rely on our expertise in custom development and integration automation. Contact us for developer support, testing, knowledge transfer, and training. Our team of cloud-domain experts can provide the guidance, project management, and even custom packaged applications that ensure your integrated app fully supports your business requirements.