What is a dry loop?

A dry loop is a copper telephone line that is active for data use, but does not have traditional voice service in use.  It is active solely to allow data to move between the DSL modem in your home, and the “DSLAM” equipment that connects that data with fibre – either in a Central Office, or in a remote location fed by a Central Office.

Why is a dry loop needed?

Traditional home phone service includes a charge for the upkeep of the dry loop that runs between your premises and the remote or Central Office location of the DSLAM.  The dry loop fee is meant to reproduce that charge in the absence of phone service.  It goes to the phone company that maintains the copper telephone line, and is based on rates set by the CRTC.

What are DSL band rates?

The rates set by the CRTC for a dry loop vary by “band”.  A “band” is a collection of locations whose population density and other environmental factors make them similar — the cost of maintaining that copper telephone line is similar in all of the places located within a band.  They are arranged from most to least population-dense: Band A locations are in busy city centres; Band F locations are in rural areas.

Did you know if you buy Unlimited Digital Home Phone your DSL Dry Loop fees are free? Call in today to take advantage of this offer! 1.877.878.0677

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What is a static IP?

We provide a dedicated IPv4 Internet Protocol address that is assigned permanently, or “static-ly”, to your connection. This allows for certain more advanced Internet functions to happen from your end of the network, but it also lets others profile your Internet use over time far more easily. If you don’t think you need it, you probably don’t.

What are subnets?

A subnet is a group of dedicated IPv4 Internet Protocol addresses that fall under the same subnet mask. Again, if you don’t think you need it, you probably don’t: we don’t provide numbering or routing assistance.

Purchase of a /30, /29, or /28 Static IP range requires the additional purchase of a single IP Address.

What is the activation fee?

The activation fee is the cost to get your service installed and activated.  It covers the sending of a technician, if necessary, and the activity that takes place to get your service live and registered.  For each new DSL subscription, this fee is due with your first month of service.

What is a line speed change?

A line speed change fee is charged when you upgrade or downgrade the speed of the DSL Internet service you buy from us. This is a one-time fee per speed change, and covers the work and systems that make the change.